Return and Exchange Policy
How do I return an item?
If you need to return an item you must contact us within seven days of receiving your purchase, we will provide you with a return confirmation number and further instructions. After seven days you will not be able to return an item for store credit. Please continue reading for our full return policy.
Return Address:
RETURN POLICY
•Accessories, Jewelry, Hats, Scarves, Sale/Discounted items, Flash Sales and Clearance Sale items are FINAL and cannot be returned for store credit.
• Returned items must be unworn and UNWASHED. Items that appear worn, or that have stains, smell of cigarette smoke, deodorant, dog hair or odors, etc will not be accepted. If an item has been worn once it will not qualify for a return.
• Merchandise may be returned for ONLINE STORE CREDIT only within 7 days of delivery for the amount paid for the product. Store credit is applied for item only, not shipping and handling since that service was used.
• A store credit will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.
• Colors may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and buyer will pay return shipping in each case.
• If you place an order and do not select to use your store credit, we can not go in and apply it after the fact. We have no way of doing so. If you have any issues with your credit then please email info@shopthestudiola.com before placing the order.
DEFECTS OR PROBLEMS
• If you have received an item with any problems or defects, please contact us immediately at info@shopthestudiola.com. If we are not notified within 3 days of receiving the item then it will no longer qualify for a return or replacement.
• We are not responsible for damages to clothing as a result of improper care or handling, or incorrect sizing.
EXCHANGES
Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items.
• Returned items will be processed for STORE CREDIT ONLY. No Exceptions.